Find answers to common questions about Elifa Market. If you can't find what you're looking for, feel free to contact our support team.
Elifa Market is a modern e-commerce platform connecting buyers and sellers in Ghana. We provide a secure, user-friendly marketplace where you can buy and sell a wide variety of products from electronics to local crafts.
Creating an account is easy! Click the 'Sign In' button on our homepage, then click 'Sign Up' to fill in your details including your name, email, and password. You'll receive a verification email to activate your account.
Yes, joining Elifa Market as a buyer is completely free. For sellers, basic listing is free for up to 5 products, but we offer premium subscriptions to list more.
Yes, we require email verification for all accounts to ensure security. Some features may require additional verification steps for enhanced trust and safety.
Browse products, add items to your cart, proceed to order and confirm your order. The seller will be notified and will contact you to arrange payment and delivery.
No, once an order has been placed, it cannot be canceled or modified. If you need to make changes, please contact the seller directly.
Not necessarily, since all transactions are between buyers and sellers. All your orders are visible in your dashboard under 'My Orders'.
If you don't receive your order, first contact the seller through our messaging system. If the issue isn't resolved, contact our support team and we'll help mediate the situation. If you feel scammed, report seller to us.
After creating your account, go to your dashboard and choose 'Become Seller'. Complete your business profile, add your business information, and you can start listing products immediately for free (limited).
Basic product listings are free (limited). We offer premium features like featured listings and more products listings through our subscription plans.
Free accounts can list up to 5 products per category. Subscription users get more product listings across all categories, depending on your plan.
All orders for your products appear in your dashboard under 'My Orders > My shop orders'.
Yes! We offer featured product campaigns that place your items in prominent positions on our platform for increased visibility and sales potential.
Elifa Market facilitates the connection between buyers and sellers. Payment arrangements are made directly between you and the seller, including methods like mobile money, bank transfer, or cash on delivery.
Many sellers are open to negotiation, especially for bulk orders. Use our messaging system to discuss pricing directly with sellers before placing your order.
Try refreshing the page, clearing your browser cache, or using a different browser. If the problem persists, check your internet connection or contact our technical support team.
Ensure your images are in JPEG or PNG format and under 5MB each. Try using a different browser or device. If issues persist, contact our support team for assistance. Also make sure your seller account is verified.
Report technical issues through our contact form, selecting 'Technical Support' as the inquiry type. Provide detailed information about the issue, including your browser and device information.
Currently, Elifa Market is available as a web application optimized for mobile devices.
Can't find the answer you're looking for? Our support team is here to help.
Contact Support